Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll be guided through the payment process step by step.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information and personal data.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days within the UK. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in original condition. Return shipping costs may apply.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a return label if applicable.
When will I receive my refund?
Refunds are typically processed within 5-10 business days after we receive your returned item.
Customer Support
How can I contact customer service?
You can reach us via email or our contact form. Our support hours are Monday-Friday, 9 AM-9 PM GMT.
Do you have a physical store?
We're currently an online only retailer, but you can visit our website for the most up-to-date information about any physical locations that may be opening.
Cant find what you're looking for?
Whether you’ve got a question, a brilliant idea, or just fancy a chat with the herd — we’re all ears (and hooves). Reach out and we’ll get back to you faster than a cow chasing a biscuit.