Curious Cow Cove Shipping Policy

We work with a small network of trusted suppliers in the UK and abroad who ship directly to you. This means we can offer a wider, more delightful range — sometimes your order will arrive in separate parcels, and some items may take a little longer to reach you.

At‑a‑Glance Summary

• Processing time: Most orders leave the warehouse in 1–3 business days (Mon–Fri, excluding UK bank holidays).

• Multiple parcels: Items may ship separately, each with its own tracking link.

• UK delivery: Typically 3–7 business days from UK suppliers; 10–20 business days from international suppliers.

• International delivery: Usually 10–25 business days, depending on destination and customs.

• Tracking: Provided whenever available.

• Customs & taxes: International customers are responsible for any import fees.

Processing and Dispatch

• Order confirmation: You’ll receive confirmation immediately after checkout.

• Preparation window: Orders are passed to our suppliers within 1–3 business days once payment clears.

• Dispatch updates: We’ll email you with confirmation and tracking (where available) for each parcel.

• Separate shipments: If your basket includes items from different suppliers, they will ship separately and may arrive on different days.

Delivery Times & Services

• UK mainland (from UK suppliers): Estimated 3–7 business days from dispatch.

• UK mainland (from international suppliers): Estimated 10–20 business days from dispatch.

• International destinations: Estimated 10–25 business days, varying by location and customs.

• Express options: Where available, faster services will appear at checkout.

• Peak periods: During sales and holiday seasons, carriers may take longer.

Estimates are indicative, not guaranteed. Weather, customs inspections, and carrier backlogs can cause delays.

Shipping Fees & Promotions

• Live rates at checkout: Calculated by destination, parcel weight/size, and supplier location.

• Free shipping offers: Occasionally available — active offers will be shown at checkout.

• Duties & taxes: For deliveries outside the UK, import charges are set by your local authority and are not included in our product or shipping prices.

Tracking, Delivery, and Address Details

• Tracking links: Provided in your dispatch email, where available. Some international services update less frequently until the parcel arrives in your country.

• Delivery instructions: Safe‑place or neighbour options can be added at checkout for selected services.

• Signature on delivery: May be required for some services — the carrier will indicate this.

• Address accuracy: Please enter details carefully. Incorrect or incomplete addresses can cause delays or returns. If you need to change your address before dispatch, contact us quickly at curiouscowcove@outlook.com.

Delays, Missing Items, and Damaged Parcels

• Running late: If your parcel is overdue, email curiouscowcove@outlook.com with your order or invoice number so we can investigate with the supplier and delivery partner.

• Separate arrivals: Items arriving at different times are usually in separate parcels with their own tracking.

• Lost in transit: If tracking stalls or shows “delivered” but you haven’t received it, please check with neighbours/household members, then email us (with your order or invoice number) within 7 days so we can open a trace.

• Damaged on arrival: Send photos of the packaging and item to curiouscowcove@outlook.com within 48 hours of delivery; we’ll arrange a replacement or refund in line with our Returns Policy.

• Out‑of‑stock after purchase: If a supplier can’t fulfil an item, we’ll notify you promptly and offer an alternative or a full refund.

Effective date: 14/08/2025

For any shipping queries, email curiouscowcove@outlook.com and include your order or invoice number so we can assist you swiftly.